Support
How to reach us, what we need from you to set a store up, and answers to the questions we are asked most.
Reach a person
- Phone
- 844-376-2274, call or text
- Direct
- 510-683-5748
- Hours
- Monday to Saturday, 9:00 AM to 6:00 PM Pacific
- In writing
- Send us the details and we will come back the same working day
- Urgent
- A feed that has stopped, or anything a customer can see, gets picked up first. Say so when you call.
Already a customer
Most things are quicker in the portal
Feed addresses, the state of the last refresh, a price that needs correcting and a request for a feed change are all in there, and a change you make in the portal takes effect on the next run.
Questions
The ones we are asked most
Anything not covered here is a phone call away.
How long does it take to get a feed live?
Usually two to three business days from the first call. Most of that is us checking the collector against your live site and agreeing what should and should not be published.
What do you need from us to start?
Your store name, the address of your new and used inventory pages, your store address and ZIP, and the names and work emails of the people who should be able to sign in.
Do you need access to our website or its admin?
No. We read the pages your shoppers already see. There is nothing to install and nobody to ask for a password.
Our website provider changes things without telling us. What then?
That is normal and it is our problem to handle. A run that fails is flagged on our side, your last good inventory keeps being served, and we repair the collector.
Can we hide the price on used units?
Yes, per store and per field. Price, MSRP, VIN, stock number and photos can each be held back, and a held-back field is blanked in the feed file itself.
Who at the store should have a sign-in?
Usually an owner or GM, whoever manages inventory, and any manager who arranges transport. Staff sign-ins are read-only and cost nothing to hand out.
How do we change our password?
Sign-ins are LeadLocate accounts, so passwords are changed in that account and work across every product you use.
Can we get our data out?
Yes. The feeds are your data in a standard format. Ask and we will hand over everything we hold for your store.
How do we cancel?
Tell us and we stop publishing. There is no clause that keeps your inventory hostage after you leave.
Still need a hand?
Call us, or send the details and we will call you. Either way a person answers.